FAQ’s
What is the best time to visit Sri Lanka?
Sri Lankan is a year-round destination and it is normal that tourist visit Sri Lanka anytime of the year. However, please note the South-West monsoon from May to October and the North-East monsoon from December to January where showers are expected
Is English spoken in Sri Lanka?
Communication is rarely a problem in Sri Lanka as English is widely spoken in most parts of the country including in hotels, restaurants and even by private transport providers. Signboards of locations are generally available displayed in English, Sinhala & Tamil.
How about money & foreign exchange?
Foreign exchange and traveller’s cheques may be changed at any hotel, although commercial banks offer better rates. Concerting Sri Lankan Rupees back to a selected foreign denomination could be done at the banks at the Airport which is open 24 hours.
Are Credit Cards accepted in Sri Lanka?
Hotels and popular shops and restaurants accept most international credit cards. ATM’s are available in Colombo and other major cities where cash advances could be obtained using your credit card.
However, it is advisable to inquire if your card is acceptable by the establishments prior to usage of any services.
What time do the Banks open in Sri Lanka?
Banks are open from 0900 hrs to 1300 hrs from Monday to Friday except on Bank, Mercantile and Public Holidays.
What time do the Shops open in Sri Lanka?
Usually, most shops open by 100 hrs and generally close at 1700 or 1800 hrs. However, most shops are closed on Sundays and on Public Holidays. Insist on obtaining a receipt especially at gem shops.
How about tipping at restaurants for example?
This is solely at your discretion and is subjective, however it is customary top tip drivers, hotel and restaurant staff if you are satisfied with the service. The average tip is Rs. 100 for housekeeping and up to 10% of your meal bill for restaurant staff.
What are the general guidelines when visiting Cultural sites?
It is important that gents wear trousers to cover their knees or a “sarong” with a shirt or T-shirt. Ladies should wear decent attire such as a trouser or a skirt to cover the knees and a blouse or t-shirt. It may not be advisable for ladies to wear deep necked or a sleeveless top.
What is the advice when purchasing/ drinking water?
It is always advisable to purchase bottled water from retail shops. Avoid drinking water from the tap.
How about keeping/ storing valuables at hotels?
Most hotels provide a safety locker free of charge. We recommend that you use this service to place your valuables. Do not keep any valuables in your hotel room.
What is your advice when visiting sites?
It is recommended that you do not leave any valuables in your vehicle even when leaving the vehicle briefly
Are medical facilities available at Hotels?
Most hotels will have a premise doctor or available nearby on a “on call basis”. Please contact the hotel reception for assistance. Pharmacies can easily be found in commercial center of most towns.
How about tipping at restaurants for example?
This is solely at your discretion and is subjective, however it is customary top tip drivers, hotel and restaurant staff if you are satisfied with the service. The average tip is Rs. 100 for housekeeping and up to 10% of your meal bill for restaurant staff.
How do I obtain information or book about excursions?
If you are at the beach, please call or e-mail us and we will send a representative to provide you and book the necessary excursions. Please beware from touts and we do not take any responsibilities for service, hygiene or safety issues.
